As the company founder I have numerous responsibilities within PROJEX. They are as follows. Creating the ETHOS, it is my responsibility to ensure that it is followed, and all standards are met. I am first point of contact with the customer, and act as customer support, giving guidance and assistance when necessary. It is my responsibility to listen to customer requirements and budgets and assess the various steps needed to fulfil the objectives. I offer the proposals and approximate costings and completion dates. I carefully source and vet all tradespeople and choose which team members are best suited to the particular projects, and tasks. I ensure that the customer is fully aware of any limiting circumstances, and any snags that may, or may not be encountered during the project. I have to ensure that what was agreed upon, is delivered, and the customer is happy with the outcome, if they are not, it's my responsibility to ensure that steps are taken to rectify the situation. I act as a go between, thus ensuring both our customers and the team are happy with the end result. I have a wealth of knowledge, which I use to filter out, "bad practice," and over charging. I act as a guarantee for the customer that all work will be of a satisfactory standard, delivered on time, and charged correctly.